What typically precedes a service call?

A work order is typically generated prior to a service call, as it serves as a formal request for service and outlines the specific tasks that need to be performed. This document usually includes details such as the type of service required, the location of the work, and any other pertinent information that the service personnel need to know before addressing the issue. The work order acts as a communication tool between the facility management and the service provider, ensuring that everyone is on the same page regarding the scope and urgency of the work to be completed.

Other options might be part of the overall process of service management but do not specifically precede a service call in the same direct manner as a work order. A service report is typically generated after the service has been completed to document what was done, while a maintenance checklist helps to guide the service process but is not a prerequisite for initiating service. Customer feedback can provide valuable insights and identify the need for service, but it comes into play after initial issues have been identified and the service process is already in motion.